Saturday, May 14, 2011

FAQs about the Q

FAQ’s about the Q:

1. What forms of payment do you accept for the THRIVE Q?
We accept all credit and debit cards (Visa, MasterCard, Discover Card, and American Express).

2. How do I update my credit card information?
Select the "My Q Settings" button on your dashboard (located on the left-hand side of the screen).

3. What if my credit card expires or is declined?
If your credit card is declined for any reason, you will be sent an e-mail informing you of this issue. Your Q shipments will be frozen until the issue is resolved. Any issue can be resolved by calling our front office at 801-756-9902 or by emailing

4. How can I access my Q through your website?
To access your THRIVE Q, sign into your account on our website ( Hover over the "Food Storage" tab on the homepage, then select “THRIVE Q.”

5. How do I pause my plan?
Once your plan is in place and your Q has started, a blue "Pause Shipment" button will appear on your Q Summary page. Clicking this button will pause your Q indefinitely and remove your payment information. If you’d like to skip shipments instead of pausing your plan, you can do so by changing the date of your next shipment on the “Edit Shipments” page.

6. I've noticed a difference in the price of my plan. Why have I seen a fluctuation?
The price of your Q plan will fluctuate depending on our current website pricing. If an item in your plan goes on or off sale, or up or down in retail price, your Q will automatically reflect that change. This will cause the total amount of your plan and monthly shipments to fluctuate. You will always get the lowest sale price on your plan items.

7. When will packages arrive at my home?
Packages will be shipped out the day you select to be billed every month. Shipments will usually arrive at your home within 5-7 business days from the shipping date.

8. Why don't my monthly shipments match my exact budget amount?
Our THRIVE Q calculates shipments based on your monthly budget amount. You will never be charged more than your monthly budget amount, but your shipments will probably never add up to that exact amount. The THRIVE Q will get as close to your monthly budget as possible; however, the varying costs of our food storage cans make it impossible to meet your exact budget amount every month.

9. Why is there a minimum monthly budget for my Q?
In order for the THRIVE Q to properly function, your monthly budget amount must be greater than the amount of your most expensive can (to include that can and shipping). If you input a monthly budget that does not cover the most expensive can in your plan plus shipping charges, a box will pop up and inform you what your minimum amount must be. As long as your monthly budget amount covers the most expensive can in your plan, no other minimums will be applied to your THRIVE Q.

10. What if I don't live in the continental U.S. and would like to create a THRIVE Q plan?
We do not currently offer a THRIVE Q option for customers outside the continental United States.

11. How do I create a food storage plan for my Q?
To create your plan, simply visit our food storage calculator, the THRIVE Planner, and enter your family’s information. Once you submit your profile, our calculator will automatically generate a food storage plan based on your settings. Once your plan has been created, click the “Set Up Monthly Shipments” button to move the food in your plan to the THRIVE Q.
We understand the nutritional requirements and taste preferences of individuals vary, which is why we allow you to edit your plan to your specific needs. You can add, remove, or edit the quantity of any item in your plan.

12. How do I set up my THRIVE Q?
Once you've selected the THRIVE Q option, you will be prompted to sign into the Shelf Reliance website. If you do not already have an account, you can easily create one on the login page. Once you have signed in, you will be directed to your personal THRIVE Q settings page. You can edit your Q in any way you wish. When you wish to begin shipments, you can enter your payment information by clicking the “Begin Shipments” button. Your Q is not activated until your payment information has been added. Once this information is entered, our Q will automatically divide your plan into monthly shipments.

13. How are my monthly shipments calculated?
When you enter your monthly budget, our Q divides your plan into monthly shipments that meet your financial parameters. The number of shipments depends on the monthly budget you select.

14. How can I see how many shipments I have left and how many I've received?
Your THRIVE Q Dashboard features a THRIVE Q Summary near the top of the page. This summary displays your monthly budget, the number of shipments you have yet to receive, and the number of shipments you have already received.

15. How do I add more products to my Q?
Click the “Add Products” button, located on the left side of your THRIVE Q Dashboard. Doing so will take you to shop for the food you want to add to the Q. Find the food you’d like to add, enter a quantity for that food, then click the “Add to Thrive Q” link on the product page.

16. How do I edit individual shipments?
Click the “Edit Shipments” button on your THRIVE Q Dashboard. You’ll be able to edit the date and budget for individual shipments on this page. You can also select specific items to be included in your next shipment.

17. How do I increase/decrease my current monthly budget?
If at any time after the first three months you would like to increase or decrease your monthly budget amount, you can do so on the My Q Summary page. Click the “Edit” button next to your Monthly Budget, enter the new amount, and click “Save.” To alter your budget amount for a single shipment, click on the "Edit Shipments" button and navigate to the shipment you’d like to edit. Click the “Change” button next to the Order Cap for that shipment, enter the new amount, and click “Save.” Changing this amount will only affect the shipment you are currently editing.

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